Terms and Conditions
Welcome to Oshawa Zoo! By accessing our website, located at www.oshawazoo.ca, or by visiting our premises, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. Acceptance of Terms
By using our website or services, you acknowledge that you have read, understood, and agree to these Terms and Conditions, as well as our Privacy Policy. If you do not agree to these terms, please do not use our services or website.
2. General Information
Oshawa Zoo is a small, family-friendly petting zoo located in Oshawa, Ontario. Our services include in-person visits, special events, educational programs, and online content.
3. Use of Website
- Content: All content provided on our website, including text, images, and videos, is for general informational purposes only. We make every effort to ensure the accuracy of the information; however, we cannot guarantee its completeness or suitability for any purpose.
- User Conduct: Visitors to our website are expected to use it lawfully and respectfully. Any unauthorized use of the website, including but not limited to unauthorized entry into our systems, misuse of passwords, or any illegal activities, is strictly prohibited.
4. Ticket Purchases and Refund Policy
- Tickets: Tickets for admission to Oshawa Zoo can be purchased online through our website or on-site at the zoo. All ticket sales are final.
- Refunds: Refunds are generally not available except in cases where the zoo is closed for unforeseen circumstances, such as extreme weather. In such cases, you may request a refund or reschedule your visit.
5. SMS Communication
By providing your mobile phone number during the ticket purchase or registration process, you consent to receive occasional SMS communications from Oshawa Zoo. These communications may include updates about your visit, special offers, or important information related to the zoo.
- Opt-Out: You can opt-out of receiving SMS messages at any time by following the unsubscribe instructions provided in the message or by contacting us directly.
6. Use of AI Chatbots
Our website may feature AI-powered chatbots to assist with inquiries, bookings, and general information. These chatbots are designed to enhance your experience by providing quick and efficient responses.
- Accuracy: While we strive to provide accurate and helpful information through our AI chatbots, we cannot guarantee the completeness or accuracy of the responses. Any critical or specific questions should be directed to our human staff for clarification.
- Data Usage: Interactions with our AI chatbots may be recorded and used for improving our services. All data collected will be handled in accordance with our Privacy Policy.
7. Privacy Policy
Oshawa Zoo is committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
8. Limitation of Liability
Oshawa Zoo, its employees, and affiliates will not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our services, website, or any content provided therein.
9. Governing Law
These Terms and Conditions are governed by the laws of the Province of Ontario, Canada. Any disputes arising from the use of our website or services will be resolved in the courts of Ontario.
10. Changes to Terms and Conditions
Oshawa Zoo reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services or website constitutes acceptance of the revised terms.
11. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: info[at]oshawazoo.ca
Phone: (905) 655 5236
Address: 3377 Grandview Street North, Oshawa, Ontario, L1H 0J5
By visiting Oshawa Zoo or using our website, you agree to these Terms and Conditions.
